Group quota Flight is available at the time of booking and only subject to deposit is cleared before due date provided. Once Group Quota is over flights may be available at additional cost subject to availability. Any advance deposit or holding amount paid is not refunded if new flight date/time & Price is not suitable to guest.
Flights are always non-refundable once paid. Even if tickets are not issued, it is committed by Freedom & issued in bulk/individually at specific time & terms agreed with our supplier.
If the flight schedule is changed, there may be more/less Nights spend in various city depending on final flight schedule. Freedom will try its best to cover all Activities & Locations of Tour but not guaranteed. You may require paying additional cost to Freedom upfront to fulfil tour. Contact Airline or Insurance Provider for Claims regarding any losses after Tour is completed.
Guest who booked own Flights are advised to reach at the start of tour location and time on their own. Freedom provides one Airport Transfer at the time of main group’s arrival. Any Extra Transfers required to join the group is payable.
Various Economy Class ticket is issued by the airline as part of Group Package. Guest is payable for difference in any upgrade in the ticket category. Upgrades are always not possible and subject Airline.
Guests need to self-manage check-in, security, NZ arrival entry card which must be filled by person packing the bag etc. Necessary travel documents such as Passport with 6 Months Validity, Visa Copy etc are guest’s responsibility to provide when asked by Flight & Airport Authorities.
If needed any assistance in the airport, contact airline staff, at Check-in or inform Freedom while issuing ticket. Freedom does not guarantee service provided at the airport.
Seats are allocated by the Airline. Freedom has no control over the seat allocation.
Advise your in-flight meal at the time of issuing ticket. Freedom does not guarantee if any error is made by airline staff.
NZ is road trip so consider luggage size carefully or it will not fit in Transport Vehicle and additional cost is applicable to transfer luggage during trip.
Regardless your Ticket Type and Luggage Mentioned in Ticket Only Bring 20 KG 1 BAG – 28” as Check-in & 7 KG 1 Piece Hand Baggage as per Airline Authority. Any additional charges incurred in International/Domestic flight needs to be paid upfront at the counter by the guests.
Freedom may ask guests to carry mandatory Luggage to be used for group tours. Freedom will make sure you have your 20KG allowance available for own luggage and rest for Freedom’s Luggage. No compensation or reward is paid for carrying Freedom’s Baggage. Guest must handover Freedom’s luggage in Arrival Lounge to Freedom Team.
What to Pack: Mobile phone, Charger with Universal Adapter, Raincoat (Poncho), Own Name Credit Card, NZ Cash/Forex, Earphones (to respect someone else’s privacy) and your Medicines & Habitual items (tea/coffee premix, spices, favourite snacks etc), Leisure Clothes, Warm Jacket, Benie, Thermals if need, Sports Footwear for Outdoor, Slipper, Swimwear for Pool
Freedom Tourism holds no responsibility for any loss of luggage/property/passport/currency, Injuries or death or theft during the tour. Contact Airline for Lost Baggage at Flight and/or Claim Insurance once returned to home.
Tour Manager may accompany the same flight. Based on group size, domestic flights can be different, and the Tour Manager will inform you the day before. In most cases, Freedom’s Tour Manager in uniform with a placard will greet you at the arrival lounge at Auckland, Queenstown, or Christchurch.
Once everyone is welcomed, the group will proceed to the transportation area together.
Based on arrival time, various snacks, juice, or tea may be provided.
Guests are legally responsible for filling up their biosecurity form. Freedom cannot fill it on behalf of anyone. Guests are payable for any fines due to biosecurity.
Use Local Mobile Kiosk, Forex Convertor at Airport. During Tour, opportunity may come but not guaranteed.
Guests are requested/responsible for their NZ SIM card if they want to have one. Freedom recommends doing it on the airport itself as to save me during the tour.
Freedom or our supplier will provide drop-off at the departure city airport for self-check-in.
INR 9,500/- + Immigration Fees (Non-Refundable) (Visa must be applied as per NZ Immigration Current rules.) If consulate rejects visas once, you are liable to pay the re-application visa fees. Any changes in fees are payable by guests. Booking & confirming trip with us does not mean visas are assured or guaranteed by Freedom.
It is encouraged by Immigration NZ to not book flights / hotels without securing visitor’s visa.
We will only solicit the whole process & make application on client’s behalf. Timely delays / refusals / rejections by consulate/embassy will attract cancellation charges for the tour/tickets etc. booked, the clients will be responsible to bear & pay these charges. In the event of visa rejection, you will lose promotional price and placement in group. Freedom reserves the right to discuss further options if visa is re-applied.
Visa delays/refusals/rejections by consulate/embassy will incur cancellation/amendment/variation to tour/flight charges & guests will be responsible to bear & pay these charges upon request by Freedom. Failure to timely payment of such charges may result in loss of any deposit.
For Group tour, Freedom will only issue Standard Travel Insurance before 7 days of the Tour’s departure date and it covers the period of the Tour booked only. Any changes to the booked tour after insurance is issued are subject to the Insurance Policy.
Freedom provides travel insurance up to the age of 65, with coverage of US$50,000. For travellers aged above 65, any premium difference will be covered by the travellers themselves. It is understood that the Guest is satisfied with itinerary and is medically fit for the tour. In case of any health emergency or any other related issues, the guest shall be solely responsible to make their own arrangements. No refund is given for rest of the Tour. Freedom cannot be held responsible for any health-related issues of the passenger. Any event of claim, please contact policy provider directly.
We recommend Travel Insurance as earliest possible for your Tour.
Claims must be lodged with the Insurance Provider directly. Freedom Tourism does not interfere in any circumstances.
It is understood that Guests are satisfied with the itinerary and are medically fit for the tour.
You must not participate in any Booked Services if you have any symptoms of any transmittable disease regardless of the results of any medical test.
It shall be the duty of the client to inform us in case the client has any medical condition that may affect their ability to enjoy and pursue any services and wherein the interest of the Group or any member thereof is prejudicially affected.
We reserve the right to ask the Client to provide written certification of his medical fitness before departure. In the event that a medical condition has not been disclosed, we will not be liable to provide any assistance or money back. Freedom is not liable for any implications to the rest of the group travelling with.
Hotel Category is as per NZ Government’s Qualmark approved Standard. Freedom Tourism does not accept any other publicly available information in such regards, and no compensation is payable.
Similar category hotel/accommodation is booked in each City. Hotel names mentioned in Brochure is just for reference. Multiple hotels of similar category are possible based on availability and group may be split based on booking sequence. Based on availability Freedom may also split continuous stay of same city in multiple hotels.
Guest’s Own name Credit Card may be asked and/or bond hold can be taken upon check-in. Failure to provide may result in denial of check-in without any compensation payable.
Room Size, Facility including Operational Li, AC, Breakfast Items, Paid & Free Facilities are varied in each hotel..
Standard check-in is at 2 PM and check-out at 10 AM.
Porter services may be available but are not guaranteed. Luggage needs to be self-managed.
Room allocation is done by the hotel. Desired size of room, same wing/floor/adjoining for all group/family, etc., is not guaranteed. Guests can swap rooms with mutual agreement. Freedom Team cannot interfere.
Contact hotel reception for hotel/room facilities, issues, upgrades, check-in/out changes and pay directly.
Bed Size, Number of Beds & it’s Arrangement etc is as per hotel/accommodation policy.
Mini-Bar, Use of any Paid Channel/Services, Overflow of water, Using Water Kettle for Tea/Meals, Damage to Hotel’s Property/Items such as throwing crockery utensils to rubbish, washing hands in plants are payable to Hotel by Guest upon checkout/as requested by Hotel Management.
TranzAlpine Train availability on tour schedule is only possible once visa is secured.
For any circumstances if Train Journey is not possible than INR 4,500 will be refunded per booking
Train Journey is between Christchurch and Arthur Pass station which is the most scenic journey.
It is the guest’s responsibility to read provided documentation and publicly available information of all itinerary inclusions and its suitability in all aspects including Health & Safety.
Services availability may change during the time of quote and booking.
Short walk to/from your location for parking, shuttle, meal, or nearby location is mandatory.
Guests need to be present before the specified time to avoid missing the service.
Decide extra activities prior to arrival to ensure booking is secured. Booking can only be made once fully paid by card/cash in advance or upon arrival.
Late/No show/Missed/Cancelled/Change of Mind once agreed but not yet paid activities are 100% Non-refundable/Payable. All Activities are booked and paid by Freedom in Advance and non-refundable. It may be re-scheduled by Supplier or Freedom if staying in same city but not guaranteed. Additional cost will be communicated and payable prior to reschedule.
Snow/alpine/glacier landing, wildlife visibility etc is not guaranteed in some circumstances and no refund can be given. Some activity may require specific skill, preparation, medical requirement before participation. If unfit, Freedom is not responsible for any compensation. It is possible that part of group enjoys different experience/wildlife/snow-landing and others do not due to an circumstances and refunds/compensation are not claimable.
Tour Manager does not carry any cash due to security reasons and deposits via ATM within 2 hours. All eligible Refunds based on our T&C are processed after tour ends within 30 days from India Office.
Freedom’s admin & transport costs are payable for any on-route booking, changes, cancellations, and refunds.
Activity commentary and instructions are in English only.
All our activities booking are done on Group Terms where transportation is included even if we must go multiple times due to weather cancellation. Some activities will require walking to the office/supplier pickup which the Tour manager will guide for you to reach by yourself.
During group tour sone guest doing extra activities then others enjoys leisure me. Some extra activities may fall on group’s route and other guests will have mandatory rest at that me and If guest not prefer than they can choose to join tour at other next location on route which may be nearby or at distance.
It is the guest’s responsibility to read provided documentation and publicly available information of all itinerary inclusions and its suitability in all aspects including Health & Safety.
Services availability may change during the time of quote and booking.
Short walk to/from your location for parking, shuttle, meal, or nearby location is mandatory.
Guests need to be present before the specified time to avoid missing the service.
Decide extra activities prior to arrival to ensure booking is secured. Booking can only be made once fully paid by card/cash in advance or upon arrival.
Late/No show/Missed/Cancelled/Change of Mind once agreed but not yet paid activities are 100% Non-refundable/Payable. All Activities are booked and paid by Freedom in Advance and non-refundable. It may be re-scheduled by Supplier or Freedom if staying in same city but not guaranteed. Additional cost will be communicated and payable prior to reschedule.
Snow/alpine/glacier landing, wildlife visibility etc is not guaranteed in some circumstances and no refund can be given. Some activity may require specific skill, preparation, medical requirement before participation. If unfit, Freedom is not responsible for any compensation. It is possible that part of group enjoys different experience/wildlife/snow-landing and others do not due to an circumstances and refunds/compensation are not claimable.
Tour Manager does not carry any cash due to security reasons and deposits via ATM within 2 hours. All eligible Refunds based on our T&C are processed after tour ends within 30 days from India Office.
Freedom’s admin & transport costs are payable for any on-route booking, changes, cancellations, and refunds.
Activity commentary and instructions are in English only.
All our activities booking are done on Group Terms where transportation is included even if we must go multiple times due to weather cancellation. Some activities will require walking to the office/supplier pickup which the Tour manager will guide for you to reach by yourself.
During group tour sone guest doing extra activities then others enjoys leisure me. Some extra activities may fall on group’s route and other guests will have mandatory rest at that me and If guest not prefer than they can choose to join tour at other next location on route which may be nearby or at distance.
Freedom only uses Government Approved Legal Tourism Transportation Vehicles. All seats are legally permitted to carry passengers, including next to the driver’s seat.
Seats configuration, Luggage Space, Recliner seats, Basic PA System (Not a DJ/Professional Singer Quality), USB, WIFI (Coverage varies throughout NZ), Loo, Water etc facilities are not always guaranteed and varied in vehicles.
Number of seats can be more or less than number of guest’s travelling during all or part of the journey. Merging or Split of Group within city is possible due to operational requirement.
Multiple vehicles and drivers to comply with legal rules and operational requirements are possible. All friends and families of a group may not fit in split vehicles and can mutually rotate themselves.
Group tours only operate point-to-point as per itinerary for the whole group. Any additional pickup/drop-offs for the group or part of the group are payable directly.
Vehicles can only be parked at specific areas and walking may be required to/from places. Some places may be walkable and the vehicle won’t be available.
We recommend rotation of seats throughout the tour, mutually agreed by guests.
Carry-on bags may need to be kept under the seat, just like on flights.
Main bags are not permitted inside the transport vehicle.
There is a designated space for driver/tour manager’s luggage. Guests are not allowed to shift this luggage.
Each Vehicle can only allow 20 KG 1 BAG 28” & 7 KG 1 Piece Hand Baggage. Freedom Kitchen Group’s Vehicle is booked considering guest’s and own kitchen luggage. All oversized/extra luggage is guest’s responsibility. Freedom may support with an additional cost where possible only.
Luggage is always Self-Manage & Supervised while loading/unloading with Driver’s Help/Direction. Freedom is not responsible for any damage to bag/property if guests fail to supervise.
We only provide Driver/Tour Manager. Your Driver may act as Tour Manager. Professional Tour Guide may be available at extra cost. Time to me there may to Trainee Tour Manager/Driver joining tour without compromising paying guest’s own seat.
Driver/tour manager’s gender, experience, ethnicity, and language are not committed.
Vehicles are 100% smoke & rubbish free. Eating/drinking is strictly prohibited. Use Rubbish Bags or Seat pockets and keep emptying rubbish at various stops for own comfort, Dust off your Shoes while boarding. Cleaning charges may apply to individual or shared by all passenger and payable immediately. Failure to follow may result fines up to $1000+.
Guest must not keep any valuable in Vehicle, regardless informed & agreed to Driver or not.
In case of vehicle breakdown, Replacement Vehicle and/or Driver as earliest possible. Loss of Services without compensation may happen.
Itinerary Leisure Day / Time, Vehicle & Driver is not available. If legally allowed by Driver, Extra charges as mentioned by Driver can be paid directly or deducted from deposit with freedom.
Normal Traffic Condition & Driver’s Distance is Considered. 1 Hour Aer International Flight Arrival & 20 Min for all other Pickups are normal and allowed. Driver’s lateness due to unusual Traffic can cause missed services without compensation. Driver cannot breach traffic rules for Guest or self-lateness.
Guests must terminate all contact with the Driver once the tour is finished. Outside Itinerary Hours contact is prohibited unless emergency. Legal actions/additional charges may be enforced.
Use headphones on mobile devices to respect everyone’s privacy and comfort.
Drivers cannot stop for frequent restroom breaks or additional scenic stops.
Tour Manager/Driver do not manage refunds for cancellations of any services.
Dinner transfer is Limited to maximum 1 hour. Additional charges at driver’s discretion are payable or alternative transfer needs to be managed by guests.
All the transport vehicles, driver, staff provided by Freedom Tourism as part of the services will be considered as an external supplier operating in New Zealand and NZ Employment Rules applies to everyone.
Chef/Maharaj Tours are 100% Pure Vegetarian, non-Alcohol Tour only. All other meal/beverage types are payable.
All Hotels in itinerary are the one’s which legally allows Cooking on their Hotel. Each city has only few options (sometimes 1 or 2 only) permitted, and every tour company uses same hotels & multiple groups may be present in season. In the event of any unavoidable circumstances or legal issues at the hotel, meals will be provided at the restaurant.
Chef/Maharaj is not permitted to guest areas during dinner me at most hotel/restaurants.
Meals may contain international cuisine to Indian and/or mix of both. Specific menu category like starter/sweet, number of items, taste, every meal inclusion of roti/poori/paratha/rice/soup/starter/yogurt/buttermilk/so drink etc not possible and vary. Guests are advised to carry habitual items/medicines etc. Seasonal ingredients are subject to availability. While transiting from one city to other or arrival/departure days to new city, airport days, traffic delays etc meal items may be limited than other times.
Our group tours are 100% pure vegetarian, and we may liaise with some suppliers for separate area for breakfast with our own 100% veg breakfast only. Suppliers with shared buffet area can charge up to $35/person for non-vegetarian items consumption. Hotel/Restaurant may not be operating as 100% vegetarian cuisine and their Allergen/H&S Policy applies for any cross-contamination issues. Guest may choose not to participate in such Hotel/Restaurant for meal and manage themselves. No compensation is payable for any missed meal for any such circumstances.
Each Hotel/Restaurant gives specific Cooking and Mealtime for the group, which are generally 2 Hours in Morning to cook Breakfast & Takeaway Picnic Lunch and 2 Hours in Evening to Cook Dinner.
No refund for missed meals in any circumstances or guest chooses their own meal.
Tap water is safe & drinkable. Keep water bole handy with you always to refill. Water bole is not mandatory provided to support green environment. Bathroom Tap is safe to drink.
Chef cooked meal at hotel/restaurant may include like below:
Breakfast: Masala Tea, 1 or 2 Hot Items will be served and may be accompanied with dry snacks and/or khakhra. Start me can vary from 6:00 AM to 9 AM depending on Itinerary. Hotel Breakfast Items varies. Some Options for our Breakfast Items such as Upma, Poha, Idli/Vada/Upma with Chutney/Sambhar/Rasam, Paratha, Moong, Puri, Dhokla, Khaman, Handva, Pakoras, Bread Item, Khichu, Chilla etc
Lunch: 1 to 2 Items, Served at Picnic Place. You can take your lunch from picnic site and eat at your convenient place for whatsoever reason. Lunch will be served as per Itinerary between 12-3 PM. Some Options for our Lunch Items in a combination of Vegetable/Grain/Paneer Curry, Chhole, PavBhaji, Pulao, Biryani, Sandwich / Fast Food Item, Sweet, Raita/Buttermilk/Yoghurt, Starter/Dal/Kadhi/Papad, Rice, Roti/Poori/Paratha (Not Every day possible), Pickle etc
Dinner: Indian Dinner will be served in the hotel prepared by our chef or in Indian restaurant with full set menu of that city. Dinner will be served between 6:00 to 8:30 PM & Usually permitted Max 1 Hour for Dinner at Hotel/Restaurant Dining Area allocated to our group. Some Options for our Dinner Items in a combination of Indian and International to suit everyone such as North Indian, South Indian, Chinese, Gujarati, Kathiyawadi, International, Chat, Fast Food, Mexican along with Sweet.Soup/Roti/Poori/Paratha/Dal/Kadhi (Not Every day possible)
Each Meals are planned very well based on daily itinerary by our Rajasthani Maharaj. Each city has limited availability of ingredients, and all necessary items are already bought for chef. Due to any legal/health issue with chef, full or part of the tour will be operated, and meals will be provided by our local restaurant in each city.
Our menu is enjoyed by so many groups however we do not disclose the menu in advance as it creates chaos among group members due to likes/dislikes of some items within group members plus there is limited availability of other ingredients at various locations to change. Some menu items will be repeated due to availability of ingredients.
Freedom do not guarantee 100% Pure Veg/Jain/Special Meal / 100% Veg. Restaurant. Cross-Contamination may happen by any service provider including Chef/Maharaj. Some items are prepared Jain only for all the Guests including Non-Jains and may be accompanied with Cut Onions. Swaminarayan Meal is not guaranteed without Hing in all items
Guests must eat within stipulated me frame. Late/no show for any reasons incl Freedom Booked Extra Activities, guests need to manage meal on their own or with help of co-guests.
Re-heating of meals is not provided.
Family Style Service, Plattng Service, Own Disposables/Plate/Cutlery are not subject to Hotel/Restaurant permission. Upto $50/Person/Meal may be charged.
Please do not bring any personnel Food/Drink without Hotel/Restaurant/Manager Permission. Any additional item over & above set menu must be paid by guest up-front.
Guest’s Friends & Family invited for meal must be informed and paid $45-$75 in advance.
Food is God. Freedom ENCOURAGE ZERO WASTE. Kindly let tour manager knows 4-5 hours prior if you’re not eating any meal.
If some items are finished or not suitable due to taste/liking, you can enjoy other items. PLEASE ASK TOUR MANAGER before TAKING FOOD AFTER YOU FINISHED EATING SO THERE IS ENOUGH FOR STAFF or REMAINING GUESTS.
For Jain & Regular mix groups, Maharaj will make some items Jain only for everyone to enjoy. It’s not to favour more Jain guests. Where possible Regular options same item/different will be available and/or Onions to accompany. Sometime specific Jain Items can be prepared however the number of items varies and can be less or more than regular items.
At Buffet, please be seated at your place and then turn wise by table, serve yourselves to avoid chaos.
Please ask Tour Manager if you are taking any packed food after your have finished eating so Manager ensures enough food for other guests and staff is available.
Coffee is available widely in NZ everywhere and can be enjoyed at your own cost During Road Trip.
For Tea Habit Persons Keep Tea/Sugar from Hotel or Own Premix Tea & Hot Water Thermos.
Freedom Team may have some snacks like Local Biscuits, Chips, Confectionery, Juice, Some Indian Snacks to be enjoyed on road trip day which may be not of your choice, so we recommend if you carry your choice of snacks to be enjoyed. Freedom do not guarantee ingredients, allergen information of product. Please read packaging if available or do not consume.
Based on operational requirements, some meals may be organized Packed such as flight timing etc. or at Indian or Local Restaurant/Fast Food.
Staff have maximum daily work hours based on itinerary so respect their relax me so they can support you when you need most to enjoy holiday.
Our team is highly professional and expertise in Tour Management. Ask Tour Manager as first point of contact for any issues resolution.
Hear out Tour Manager’s announcements to avoid confusion and missing out on important instructions.
Please pay mandatory Minimum $5/Person/Day Tip on first day as an appreciation to Cook / Maharaj, Tour Manager, Driver. Guest may wish and pay extra with their happiness.
Freedom encourages Respectful behaviour by our Guests with all our suppliers and team members & fellow tour guests. Failure to resolve such behaviour by Guest may result in terminating the tour with immediate effect without any loss/compensation.
For whatsoever reason self-termination by Guest results in no compensation and additional arrangement to the home country will be self-managed.
Freedom cannot guarantee each guest’s desire of specific respect & behaviour expectations by suppliers. Each supplier follows their own complaint process and guests are free to contact directly.
WE have zero tolerance policy for Written/Verbal or Facial Abuse/Threats, Shouting, Repetitive Demands for already denied issues. You may be asked to terminate the tour without any compensation. No evidence is provided in such cases.
We all at Freedom aim to make your Great Holiday of NZ to be remembered for years and decades. In return, we expect from you is a 5 Star Google Review and cooperation in video feedback.
You consent us for the use of your tour photograph/video in our marketing material.
No Compensation/Reward/Legal Claims are payable for such marketing or its removal.
You must write us prior to your tour start for non-acceptance of this marketing clause.
Once reservation is accepted and confirmed by Freedom – The Deposit, Payment and cancellation policy, freedom’s group and standard notes, terms and conditions will apply. For change in Date may require Cancellation Charges of currently booked tour and price difference of new tour date, if any
Freedom reserves the right not to operate group for any reasons including minimum guests in group. Freedom also reserves the right to merge the groups, change planned Itinerary for various reasons such as availability, operational issues, cost increases due to any reasons incl. minimum guests per group etc.
Any Increase in Airfare / Fuel Price / Change in Government Regulations Taxes etc. will Affect Your Tour Cost and is payable prior to departure
Guest is responsible to pay any additional cost if tour is extended for any unforeseen circumstances and Freedom is asked to manage those extra services. Self-Termination and Cancellation of Tour once started for any reason, incl. natural/climate restrictions or government directives are not refundable.
There Is No Refund for Any Unutilized/Non-suitable Services for any reason/circumstances.
Rates & Offers are dynamic, and it cannot be the same for all the passengers travelling in the same group
In Case of Any Deportation Due To Immigration and Custom Clearance Freedom Tourism Will Not Be Responsible. There Will Be No Refund for Tour Package.
Freedom Tourism is arranging all services on behalf of its clients. Freedom Tourism is not responsible for services offered by its service vendors including but not limited such as hotels, airlines, activities, restaurants, transport including Fleet-Transportation service provided by Freedom under separate License.
All final Tour documents will be given 7 days prior to departure once payment is cleared in full. We insist attending webinar prior to departure which can be between 7-14 days prior to departure.
All the travellers must clear all their respective payments 45 days prior to their tour departure. Failing to which Freedom has the right to cancel their booking without any notice. Cancellation charges are applicable as per booking terms.
For/if any cancellations of the tour once booked, travellers are requested to send cancellation in wring with reason and documentation. Credit note shall be issued for remaining of paid amount after cancellation charges and valid for 01 year to join any upcoming Freedom’s Group Tour. Any Refund/Cancellation if entitled will be discussed with Guest prior to Payment by Freedom. Standard Admin Charges from Freedom and/or its suppliers will be deducted.
All information given in any Freedom Tourism Limited’s media is based on the information available at the me of publication. All errors and omissions exempted. We reserve the right to change any information before or after your booking the Tour due to any events beyond our control. No Prices are guaranteed from Published Media unless agreed by Freedom Team during Quote/Booking Process.
Group quota Flight is available at the time of booking and only subject to deposit is cleared before due date provided. Once Group Quota is over flights may be available at additional cost subject to availability. Any advance deposit or holding amount paid is not refunded if new flight date/time & Price is not suitable to guest.
Flights are always non-refundable once paid. Even if tickets are not issued, it is committed by Freedom & issued in bulk/individually at specific time & terms agreed with our supplier.
If the flight schedule is changed, there may be more/less Nights spend in various city depending on final flight schedule. Freedom will try its best to cover all Activities & Locations of Tour but not guaranteed. You may require paying additional cost to Freedom upfront to fulfil tour. Contact Airline or Insurance Provider for Claims regarding any losses after Tour is completed.
Guest who booked own Flights are advised to reach at the start of tour location and time on their own. Freedom provides one Airport Transfer at the time of main group’s arrival. Any Extra Transfers required to join the group is payable.
Various Economy Class ticket is issued by the airline as part of Group Package. Guest is payable for difference in any upgrade in the ticket category. Upgrades are always not possible and subject Airline.
Guests need to self-manage check-in, security, NZ arrival entry card which must be filled by person packing the bag etc. Necessary travel documents such as Passport with 6 Months Validity, Visa Copy etc are guest’s responsibility to provide when asked by Flight & Airport Authorities.
If needed any assistance in the airport, contact airline staff, at Check-in or inform Freedom while issuing ticket. Freedom does not guarantee service provided at the airport.
Seats are allocated by the Airline. Freedom has no control over the seat allocation.
Advise your in-flight meal at the time of issuing ticket. Freedom does not guarantee if any error is made by airline staff.
NZ is road trip so consider luggage size carefully or it will not fit in Transport Vehicle and additional cost is applicable to transfer luggage during trip.
Regardless your Ticket Type and Luggage Mentioned in Ticket Only Bring 20 KG 1 BAG – 28” as Check-in & 7 KG 1 Piece Hand Baggage as per Airline Authority. Any additional charges incurred in International/Domestic flight needs to be paid upfront at the counter by the guests.
Freedom may ask guests to carry mandatory Luggage to be used for group tours. Freedom will make sure you have your 20KG allowance available for own luggage and rest for Freedom’s Luggage. No compensation or reward is paid for carrying Freedom’s Baggage. Guest must handover Freedom’s luggage in Arrival Lounge to Freedom Team.
What to Pack: Mobile phone, Charger with Universal Adapter, Raincoat (Poncho), Own Name Credit Card, NZ Cash/Forex, Earphones (to respect someone else’s privacy) and your Medicines & Habitual items (tea/coffee premix, spices, favourite snacks etc), Leisure Clothes, Warm Jacket, Benie, Thermals if need, Sports Footwear for Outdoor, Slipper, Swimwear for Pool
Freedom Tourism holds no responsibility for any loss of luggage/property/passport/currency, Injuries or death or theft during the tour. Contact Airline for Lost Baggage at Flight and/or Claim Insurance once returned to home.
Tour Manager may accompany the same flight. Based on group size, domestic flights can be different, and the Tour Manager will inform you the day before. In most cases, Freedom’s Tour Manager in uniform with a placard will greet you at the arrival lounge at Auckland, Queenstown, or Christchurch.
Once everyone is welcomed, the group will proceed to the transportation area together.
Based on arrival time, various snacks, juice, or tea may be provided.
Guests are legally responsible for filling out their biosecurity form. Freedom cannot fill it on behalf of anyone. Guests are responsible for any fines due to biosecurity issues.
Use local mobile kiosks and forex converters at the airport. Opportunities during the tour may arise but are not guaranteed.
Guests are responsible for obtaining their NZ SIM card if they want one. Freedom recommends doing this at the airport to save time during the tour.
Freedom or our supplier will provide drop-off at the departure city airport for self-check-in.
INR 9,500/- + Immigration Fees (Non-Refundable) (Visa must be applied as per NZ Immigration Current rules.) If consulate rejects visas once, you are liable to pay the re-application visa fees. Any changes in fees are payable by guests. Booking & confirming trip with us does not mean visas are assured or guaranteed by Freedom.
It is encouraged by Immigration NZ to not book flights / hotels without securing visitor's visa.
We will only solicit the whole process & make application on client's behalf. Timely delays / refusals / rejections by consulate/embassy will attract cancellation charges for the tour/tickets etc. booked. The clients will be responsible to bear & pay these charges. In the event of visa rejection, you will lose promotional price and placement in group. Freedom reserves the right to discuss further options if visa is re-applied.
Visa delays/refusals/rejections by consulate/embassy will incur cancellation/amendment/variation to tour/flight charges & guests will be responsible to bear & pay these charges upon request by Freedom. Failure to timely payment of such charges may result in loss of any deposit.
For Group tour, Freedom will only issue Standard Travel Insurance before 7 days of the Tour’s departure date and it covers the period of the Tour booked only. Any changes to the booked tour after insurance is issued are subject to the Insurance Policy.
Freedom provides travel insurance up to the age of 65, with coverage of US$50,000. For travellers aged above 65, any premium difference will be covered by the traveller themselves. It is understood that the Guest is satisfied with the itinerary and is medically fit for the tour. In case of any health emergency or any other related issues, the guest shall be solely responsible to make their own arrangements. No refund is given for the rest of the Tour. Freedom cannot be held responsible for any health-related issues of the passenger. For any claim, please contact the policy provider directly.
We recommend Travel Insurance as early as possible for your Tour.
Claims must be lodged with the Insurance Provider directly. Freedom Tourism does not interfere in any circumstances.
It is understood that Guests are satisfied with the itinerary and are medically fit for the tour.
You must not participate in any Booked Services if you have any symptoms of any transmittable disease regardless of the results of any medical test.
It shall be the duty of the client to inform us in case the client has any medical condition that may affect their ability to enjoy and pursue any services and wherein the interest of the Group or any member thereof is prejudicially affected.
We reserve the right to ask the client to provide written certification of their medical fitness before departure. In the event that a medical condition has not been disclosed, we will not be liable to provide any assistance or money back. Freedom is not liable for any implications to the rest of the group travelling with.
Hotel Category is as per NZ Government’s Qualmark approved Standard. Freedom Tourism does not accept any other publicly available information in such regards, and no compensation is payable.
Similar category hotel/accommodation is booked in each city. Hotel names mentioned in the brochure are just for reference. Multiple hotels of similar category are possible based on availability and the group may be split based on booking sequence. Based on availability, Freedom may also split continuous stay of the same city into multiple hotels.
Guest’s own name Credit Card may be asked for and/or a bond hold can be taken upon check-in. Failure to provide may result in denial of check-in without any compensation payable.
Room size, facilities including operational lift, AC, breakfast items, and paid & free facilities vary in each hotel.
Standard check-in is at 2 PM and check-out at 10 AM.
Porter services may be available but are not guaranteed. Luggage needs to be self-managed.
Room allocation is done by the hotel. Desired size of room, same wing/floor/adjoining for all group/family, etc., is not guaranteed. Guests can swap rooms with mutual agreement. Freedom Team cannot interfere.
Contact hotel reception for hotel/room facilities, issues, upgrades, check-in/out changes and pay directly.
Bed size, number of beds & their arrangement are as per hotel/accommodation policy.
Mini-bar use, any paid channels/services, water overflow, using the water kettle for tea/meals, damage to hotel property/items such as throwing crockery/utensils in the rubbish, or washing hands in plants are payable to the hotel by the guest upon checkout or as requested by hotel management.
It is the guest’s responsibility to read provided documentation and publicly available information of all itinerary inclusions and its suitability in all aspects including Health & Safety.
Services availability may change during the time of quote and booking.
Short walk to/from your location for parking, shuttle, meal, or nearby location is mandatory.
Guests need to be present before the specified time to avoid missing the service.
Decide extra activities prior to arrival to ensure booking is secured. Booking can only be made once fully paid by card/cash in advance or upon arrival.
Late/no-show/missed/cancelled/change-of-mind activities, once agreed but not yet paid, are 100% non-refundable/payable. All activities are booked and paid by Freedom in advance and are non-refundable. They may be re-scheduled by the supplier or Freedom if staying in the same city, but this is not guaranteed. Additional costs will be communicated and are payable prior to rescheduling.
Snow/alpine/glacier landing, wildlife visibility, etc., is not guaranteed in some circumstances and no refund can be given. Some activities may require specific skills, preparation, or medical requirements before participation. If unfit, Freedom is not responsible for any compensation. It is possible that part of the group enjoys different experiences/wildlife/snow-landing and others do not due to circumstances, and refunds/compensation are not claimable.
The Tour Manager does not carry any cash due to security reasons and deposits via ATM within 2 hours. All eligible refunds based on our T&C are processed after the tour ends, within 30 days from the India Office.
Freedom’s admin & transport costs are payable for any on-route booking, changes, cancellations, and refunds.
Activity commentary and instructions are in English only.
All our activities bookings are done on group terms where transportation is included, even if we must go multiple times due to weather cancellations. Some activities will require walking to the office/supplier pickup, which the Tour Manager will guide you to reach by yourself.
Freedom only uses Government Approved Legal Tourism Transportation Vehicles. All seats are legally permitted to carry passengers, including next to the driver’s seat.
Seat configuration, luggage space, recliner seats, basic PA system (not a DJ/professional singer quality), USB, WiFi (coverage varies throughout NZ), loo, water, etc., facilities are not always guaranteed and vary by vehicle.
The number of seats may be more or less than the number of guests travelling during all or part of the journey. Merging or splitting of the group within a city is possible due to operational requirements.
Multiple vehicles and drivers to comply with legal rules and operational requirements are possible. All friends and families of a group may not fit in split vehicles and can mutually rotate themselves.
Group tours only operate point-to-point as per itinerary for the whole group. Any additional pickup/drop-offs for the group or part of the group are payable directly.
Vehicles can only be parked at specific areas and walking may be required to/from places. Some places may be walkable and the vehicle won’t be available.
We recommend rotation of seats throughout the tour, mutually agreed by guests.
Carry-on bags may need to be kept under the seat, just like on flights.
Main bags are not permitted inside the transport vehicle.
There is a designated space for driver/tour manager’s luggage. Guests are not allowed to shift this luggage.
Each vehicle allows only 1 checked bag (20 KG, 28″) and 1 hand baggage (7 KG). Freedom Kitchen Group’s vehicle is booked considering guest and kitchen luggage. Oversized/extra luggage is the guest’s responsibility. Freedom may assist with this at additional cost where possible.
Luggage must be self-managed and supervised during loading/unloading with the driver’s help/direction. Freedom is not responsible for any damage if guests fail to supervise.
We only provide a driver/tour manager. Your driver may act as the tour manager. A professional tour guide may be available at extra cost. Trainee drivers or managers may also join without compromising paid guest seating.
Driver/tour manager’s gender, experience, ethnicity, and language are not committed.
Vehicles are 100% smoke- and rubbish-free. Eating/drinking is strictly prohibited. Use rubbish bags or seat pockets and empty trash at stops. Clean your shoes before boarding. Cleaning charges may apply and be payable immediately. Failure to follow may result in fines up to $1000+.
Guests must not keep any valuables in the vehicle, regardless of prior communication with the driver.
In case of vehicle breakdown, a replacement vehicle and/or driver will be arranged as soon as possible. However, some loss of service without compensation may occur.
On itinerary leisure days/times, vehicles and drivers are not available. If legally permitted by the driver, extra charges may be paid directly or deducted from the deposit.
Normal traffic conditions and driver distance are considered. 1 hour after international flight arrival and 20 minutes for all other pickups are standard and acceptable. Unusual traffic delays may cause missed services without compensation. Drivers cannot break traffic rules.
Guests must terminate all contact with the driver once the tour is complete. Contacting drivers outside itinerary hours is prohibited unless in an emergency. Legal action/additional charges may apply.
Use headphones on mobile devices to respect everyone’s privacy and comfort.
Drivers cannot stop for frequent restroom breaks or additional scenic stops.
Tour manager/driver does not manage refunds for cancelled services.
Dinner transfers are limited to a maximum of 1 hour. Additional charges may apply at the driver’s discretion, or alternative transport must be arranged by guests.
All transport vehicles, drivers, and staff provided by Freedom Tourism as part of the services are considered external suppliers operating under New Zealand employment rules.
Vehicle is always booked as per category. Model, year, facilities, and functions are not guaranteed. GPS, child seat, and other facilities may cost extra and must be paid upfront if required and depending upon availability.
Legal car hire documentation is the final document for all terms & conditions, insurance, and other hire details.
Vehicle hire is on a daily rental/24-hour basis. Additional days and penalties may be charged upon late drop-offs.
Own name credit card with a minimum of $3,500 NZD, minimum legal driving age of 25 years, and a valid English language license is required for vehicle hire. Penalties, deportation, or fines may be applicable for forged documents.
Rental car should be kept and returned in good condition with a full fuel tank. Any damage, major cleaning, smoke/smell removal, service call, fuel top-up, etc., will be charged extra and is payable upfront or deductible as per the supplier’s agreement.
In-built GPS may be present for asset protection, monitoring driver behavior, insurance, route management, etc.
The driver/hirer is solely responsible for obeying all road rules of NZ and abiding by rental terms and conditions.
If you are following a group tour or other guests, it is your responsibility to reach the next destination. No compensation is payable for any missed services.
Chef/Maharaj Tours are 100% Pure Vegetarian and non-Alcohol Tours. All other meal/beverage types are payable.
All hotels in the itinerary are those legally permitting cooking on their premises. Options per city are limited and may be shared with other groups during peak seasons.
Chef/Maharaj is not permitted in guest areas during dinner at most hotels/restaurants.
Meals may include international and/or Indian cuisine. Specific menu categories (e.g., roti/poori/rice/soup) are not guaranteed and vary daily. Seasonal and habitual items are subject to availability. Transit days may have limited meal offerings.
Separate vegetarian breakfast areas may be arranged. Shared buffet areas may charge up to $35/person for non-veg consumption. Cross-contamination risks apply and are subject to the hotel’s allergen policies. No refunds for missed meals due to personal choices.
Hotel/restaurant kitchen access is typically 2 hours in the morning (breakfast & takeaway lunch) and 2 hours in the evening (dinner).
No refund for missed meals for any reason, including personal preferences or late arrival.
Tap water is safe and drinkable; keep a refillable bottle handy. Bathroom tap is also safe for drinking.
Chef-prepared meals may include:
Breakfast: Masala Tea, 1–2 hot items (e.g., Upma, Poha, Idli, Vada, Paratha, Khichu, Chilla, etc.). Start time varies between 6:00 AM – 9:00 AM.
Lunch: 1–2 items at picnic site (e.g., Paneer curry, Chhole, Pulao, Pav-Bhaji, Sandwiches, Sweet, Raita, Rice, Roti, etc.) between 12–3 PM.
Dinner: Full Indian/international set menu between 6:00 – 8:30 PM at hotel or restaurant. (e.g., North/South Indian, Gujarati, Chinese, Chat, Mexican, etc.).
Menu is decided by Rajasthani Maharaj and may be repeated. No advance disclosure to avoid group conflicts.
No guarantees on 100% Pure Veg/Jain/Swaminarayan meals. Some Jain items may include cut onions. Cross-contamination is possible.
Guests must eat within the scheduled meal time. Latecomers must manage food on their own.
No reheating of meals is provided.
Family-style or own plating/disposables are subject to hotel/restaurant rules. Charges up to $50/person/meal may apply.
Bringing personal food/drink without permission is not allowed. Additional items must be paid upfront.
Guests inviting friends/family for meals must pay $45–$75 in advance.
Freedom encourages ZERO WASTE. Inform the Tour Manager 4–5 hours in advance if skipping a meal.
If certain items are not suitable, enjoy the others. Ask Tour Manager before refilling to ensure availability for others.
For mixed Jain/Regular groups, some Jain items will be made for all. Specific Jain items may vary in number compared to regular ones.
Buffet service should be accessed table-by-table to avoid chaos.
Ask the Tour Manager before taking packed food post-meal to ensure availability for others.
Coffee is available widely in NZ and is at own cost during road trips.
Tea lovers should carry premix, sugar sachets, or a thermos for convenience.
Freedom may offer road trip snacks (e.g., biscuits, juice, Indian snacks). Preferences and allergen info not guaranteed—consume at your discretion.
Some meals may be provided packed due to flight or transit schedules, or arranged at Indian/local restaurants or fast food venues.
Staff have maximum daily work hours based on itinerary so respect their relax time so they can support you when you need most to enjoy holiday.
Our team is highly professional and expertise in Tour Management. Ask Tour Manager as first point of contact for any issues resolution.
Hear out Tour Manager’s announcements to avoid confusion and missing out on important instructions.
Please pay mandatory Minimum $5/Person/Day Tip on first day as an appreciation to Cook / Maharaj, Tour Manager, Driver. Guest may wish and pay extra with their happiness.
Freedom encourages respectful behaviour by our Guests with all our suppliers and team members & fellow tour guests. Failure to resolve such behaviour by Guest may result in terminating the tour with immediate effect without any loss/compensation.
For whatsoever reason, self-termination by Guest results in no compensation and additional arrangement to the home country will be self-managed.
Freedom cannot guarantee each guest’s desire of specific respect & behaviour expectations by suppliers. Each supplier follows their own complaint process and guests are free to contact directly.
We have zero tolerance policy for written/verbal or facial abuse/threats, shouting, repetitive demands for already denied issues. You may be asked to terminate the tour without any compensation. No evidence is provided in such cases.
We all at Freedom aim to make your great holiday of NZ to be remembered for years and decades. In return, we expect from you a 5-star Google review and cooperation in video feedback.
You consent us for the use of your tour photograph/video in our marketing material.
No compensation, reward, or legal claims are payable for such marketing or its removal.
You must write to us prior to your tour start for non-acceptance of this marketing clause.
Once a reservation is accepted and confirmed by Freedom, the deposit, payment, and cancellation policy, along with Freedom’s group and standard notes, terms and conditions will apply. A change in date may require cancellation charges of the currently booked tour and the price difference for the new tour date, if any.
Freedom reserves the right not to operate a group for any reason, including minimum guests in the group. Freedom also reserves the right to merge groups or change the planned itinerary for reasons such as availability, operational issues, or cost increases due to any reason, including minimum guests per group.
Any increase in airfare, fuel prices, or changes in government regulations or taxes will affect your tour cost and must be paid prior to departure.
The guest is responsible for paying any additional cost if the tour is extended due to unforeseen circumstances and Freedom is asked to manage those extra services. Self-termination or cancellation of the tour once started for any reason, including natural/climate restrictions or government directives, is not refundable.
There is no refund for any unutilized or non-suitable services for any reason or circumstance.
Rates and offers are dynamic and may differ among passengers traveling in the same group.
In case of any deportation due to immigration or customs clearance, Freedom Tourism will not be responsible. There will be no refund for the tour package.
Freedom Tourism arranges all services on behalf of its clients and is not responsible for services provided by vendors, including but not limited to hotels, airlines, activities, restaurants, and transport—even those provided by Freedom under a separate license.
All final tour documents will be provided 7 days prior to departure, once full payment is cleared. Participation in a pre-departure webinar held 7–14 days prior to departure is strongly encouraged.
All travelers must clear their full payment 45 days before tour departure. Failure to do so may result in booking cancellation without notice, with cancellation charges applied per booking terms.
For any tour cancellation after booking, travelers must submit a written request with the reason and documentation. A credit note will be issued for the remaining paid amount (after cancellation charges), valid for 1 year for any upcoming Freedom group tour. Any refund or cancellation, if applicable, will be discussed with the guest before Freedom issues any payment. Standard admin charges from Freedom and/or its suppliers will be deducted.
All information provided in any Freedom Tourism Limited media is based on the information available at the time of publication. All errors and omissions are exempted. Freedom reserves the right to change any information before or after tour booking due to events beyond our control. Prices published in media are not guaranteed unless confirmed by the Freedom team during the quote or booking process.
